FreshDesk Review: Best Customer Service Support Software?

FreshDesk Review: Best Customer Service Support Software?

This is our FreshDesk review. What is FreshDesk? FreshDesk is one of the best customer service software on the planet. It’s a customer support management software to control your workflow, collaborate, and monitor tickets. Freshdesk consolidates your customer support system into automated processes where everything is run on autopilot.  It’s similar to other services like Chatra.  In addition, you can create a self-service helpdesk where customers can solve their own problems.

FreshDesk is best customer support software out there at the moment. But what exactly is FreshDesk?  It’s everything wrapped up in one package.  It’s a customer service software. It’s a customer support chat software.  It’s an email customer support software.  It’s a customer support system.  It’s a customer support management system.  It’s whatever you want to call it.  It does everything you need it to do.

FreshDesk offers a ticketing process to monitor your specialist productivity.  It allows team members to collaboration on issues.  In addition, the software allows for multi-channel customer service support.  FreshDesk has a help-desk automation process to help even out your department’s work.  In addition, it has a self-service feature where customers can solve their own issues, which can greatly free up your team’s time and priorities.

In addition, FreshDesk integrates with every single application, eCommerce platform, and email marketing service in the world.  It integrates with MailChimp, Shopify, BigCommerce, WordPress, LiveChat, WooCommerce, and G Suite apps to name a few.  See the full list here. It’s an extremely powerful tool to help automate your customer service department; lastly, it’ll help you reduce clutter and outstanding customer tickets.  Who should use FreshDesk?  It come be a small business or a large enterprise.

Ticketing Process

FreshDesk’s customer service software allows you to monitor client discussions.  You can turn them into tickets then send them out to the right specialist.  The customer service and support software keeps your specialist productive by making sure the issue isn’t being worked on by multiple individuals.

In addition, FreshDesk easily integrates with LiveChat to turn it into a customer support chat software where your team can address issues with current visitors. The customer support system organizes all your tickets, so it helps enhance your client encounters. Each email, input, talk, or call can be turned into tickets, so there’s no deferring answers.

With the email customer support software, FreshDesk makes sure each issue is address in a timely manner with a Group Inbox.  FreshDesk’s ticketing framework makes sure each issue is assigned to a specialist, so everyone knows who needs to tackle what.  In addition, FreshDesk’s movement log helps you can monitor the progress of each ticket.  There’s no ambiguity with FreshDesk’s customer support management software.

Collaboration

FreshDesk’s customer service software allows team members to collaborate on tickets.  The customer service and support software causes colleagues to give fast and predictable solutions even if they’re not in the same department.  The different departments can easily collaborate with FreshDesk’s customer support chat software.

The process will bolster contributions from everyone, so there isn’t time wasted between back and forth exchanges.  This is usually seen in email customer support software where people are exchanging emails with no real solution.

In addition, you can linked tickets for similar issues, so solutions are given instantaneously.  The customer support systems empowers your team.  It keeps cooperation and productivity at the forefront.  It’s a complete customer support management software cause different groups can join in to help out.

FreshDesk’s Team Huddle brings all the subject matter together into a group setting, so the issue can be address in a timely fashion.  The Team Huddle creates shared ownership between different departments and individuals, so the specialist provide the best solution to the client.

Multi-Channel Helpdesk

FreshDesk’s customer service software offers multi-channel help-desk.  In other words, the customer service and support software can be used with Twitter, Facebook, email, talk, or phone interactions.  FreshDesk’s customer support chat software empowers your specialist and forces them to produce more solutions.  How?

They can help multiple website visitors at one time.  In addition, FreshDesk centralizes all your customer service functions into one place.  There’s no need to maintain multiple customer support systems with all your sales channels or a separate email customer support software.

FreshDesk brings all your data into one place.  Specialist can be assigned to clients who they’ve helped in the past.  This creates familiarity with the clients and it eases any tensions they may currently have with their issues. FreshDesk sorts your support emails then delegates them to the right individual.

In addition, you can set due dates for each ticket utilizing a SLA (i.e., Service Level Agreement) to ensure all tickets are resolved.  In addition, you add articles to link to certain words, so clients read the articles to solve their own issues. It’s truly a complete customer support management software.

Help Desk Automation

FreshDesk’s customer service software utilizes computerization to streamline your help-desk and procedures. With a simple setup, you can keep your specialist engage with delegating customer tickets.  The customer service and support software enables you to keep running your process on autopilot. FreshDesk’s customer support chat software uses bots to help you work all day and all night. How?  You can use the email customer support software to automate the standard assignments in your help-desk like ticket followups.

In addition, you can organize incoming tickets by a customer’s language.  The customer support system can send tickets to higher level specialists based on the subjects and other ticket components.  In addition, you can have a manager follow up if a customer gives a bad rating to a specialist.  This will help ensure the issue has been fully resolved.  FreshDesk is a complete customer support management software with all its automation.

Self-Service

FreshDesk’s customer service software empowers your clients to learn on their own. With a self-service solution, the customer service and support software creates a win-win situation.  How?  Your client gets quick answers and your specialists are spending their time on critical issues.

In addition, FreshDesk’s customer support chat software isn’t being overloaded with simple inquiries where the answers can be provided with a self-service option.  Furthermore, your inbox isn’t flooded with issues like other email customer support software.

In addition, the self-service is like a knowledge base or support forum.  Clients can search your website for quick and straightforward answers without adding another ticket to your customer support system.  In addition, promote engagement with your clients so they can answer each other’s questions.

The self-service allows clients to vote on answers and give their insight on the issue.  Lastly, you can setup different language self-service help-desk.  FreshDesk is a complete customer support management software with all its features.

Notable Features For Freshdesk Review

• REPORTING
• CUSTOMIZATION
• SECURE
• REPORTING

See all the features here

FreshDesk Review: Conclusion

Now, we know what exactly is FreshDesk.  It’s everything wrapped up in one package. It’s a customer service software. It’s a customer support chat software. It’s an email customer support software. It’s a customer support system. It’s a customer support management system.  It does everything you need it to do in a customer service software.  It automates your process and it creates self-service options.

It creates a ticketing process for your multi-channel tickets.  It promotes collaboration with different departments to resolve issues in a timely manner.  In addition, FreshDesk integrates with MailChimp, Shopify, BigCommerce, LiveChat, WordPress, WooCommerce, and G Suite apps.  FreshDesk is definitely the best customer support software on the market.  It’ll be suicide not to implement it for your business.  That wraps up our Freshdesk review!

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