Chatra is a cloud-based live chat messenger app. It’s coded to work smoothly with your e-commerce website to help you provide better customer support system; in addition, the eCommerce chat box helps entrepreneurs increase online sales by engaging with your website’s visitors. Chatra has many features like adding your customer service teams and creating automated conversations.
The eCommerce Chat Box is extremely easy to implement. The only thing you need to do is copy and paste 12 lines of code then you’re done! Once setup, you can start to implement automated responses and send invites to your customer service team. Have new customer service reps? Chatra has a group chat feature to help with training new customer service reps. They can shadow senior customer service reps or be supervise by their managers.
Why use Chatra? Chatra will help you create a better customer experience. It’s the reason why customers become loyal and advocates for your brand. Chatra provides you the power to cater to customers’ needs in a few seconds and it doesn’t allow any request or sales question slip trough the cracks.
Chatra’s online and offline modes enable you and your team to respond to customers during normal business hours. The eCommerce Chat Box has a desktop notification, so you can multi-task. You don’t have to be glued to their chat box. In addition, Chatra has a chatbot feature to help you create automated responses when you’re offline.
Chatra has many other benefits. Thee eCommerce Chat Box provides information about your visitor like the current page they’re viewing, location, browser, and more. This provides valuable information to help cater to their needs. Chatra works on both iOS and Windows computers. Furthermore, they have apps for Android and iOS devices, so you don’t have to be glued to your desktop browser.
Chatra offers a laundry list of features. The features come out-of-the-box. You can set triggers automated bot responses when you and your team are offline. In addition, you can trigger responses on your homepage, landing pages, complicated pages, contact pages, and most importantly on cart/checkout pages to save sales.
In addition, Chatra has the ability to save chats for your team and customers after they close their browser. The unsent messages are saved in the history too. Chatra includes read receipts, notifications, chat notes, multi-lingual chat widget, offline messaging, dashboard, file transfer and more. The eCommerce Chat Box offers a great list of integration like Google Analytics.
With Chatra, you can customize the look and feel of the chat box experience to fit your brand. With their smart technology, you can set prepared answer to increase response times to impress your visitors. The Group Chat features allow accessibility by other team members. Chatra assigns different colors to visitors, so it’s easy to identify different visitors.
Chatra is essential for small businesses and start ups because every visitor is essential. Every visitor is a lead and it’s an opportunity to close a deal. Chatra has mobile apps for both Android and iOS, so you can respond while on vacation or away from your computer. Chatra offers 6 different languages, so you can respond in your visitor’s native language. The eCommerce Chat Bot is definitely worth checking out.
- Online mode
- Offline mode
- Invisibility mode
- Targeted chats
- Real-time visitor list
- Pre-chat templates
- Operating hours options
- Group Chats
- Mobile apps
- Chat forwarded to emails
- Automated reply templates
- Smart chat queues
- Detailed customer information
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Chatra is essential for small businesses and start ups. It helps you create a great customer experience by providing instant replies and helping customers with purchasing questions. In addition, the eCommerce chat box will help you close more sales since Chatra has an option to pop up on cart/checkout pages. Chatra offers 6 different languages, so you can respond in your visitor’s native language.
Chatra offers a laundry list of features. It easily integrates with all the major players like Facebook Messenger, Ecwid, and Shopify. It’s coded to work smoothly with your e-commerce website to help you provide better customer support system. The eCommerce Chat Box is extremely easy to implement. The only thing you need to do is copy and paste 12 lines of code then you’re done! The eCommerce Chat Bot is definitely worth checking out. You get a 17 day FREE trial through us.